Refunds & cancellations

Here's how we handle cancellations, damaged or incorrect items, and refunds. Please check your personalisation and colour choices before paying.

Cancelling an order

You can cancel for a full refund before your order enters processing. Email us as quickly as possible at hello@pikagoods.in with your order number. Once a personalised item enters processing, it can't be cancelled because it can't be sold to anyone else.

Damaged, defective or wrong item

If your order arrives damaged, faulty, or isn't what you ordered (wrong item, or the name printed incorrectly against what you entered), we'll make it right. Email us within 48 hours of delivery with your order number and a photo, and we'll send a free replacement or a full refund, whichever you prefer. You won't be asked to pay return shipping for our mistake.

Change of mind

We're not able to accept returns or refunds simply for a change of mind, or for a name you entered incorrectly at checkout. Please double-check your spelling and choices before you pay. If you spot a mistake straight after ordering, email us. If we haven't started yet, we'll happily fix it.

How refunds are paid

Approved refunds are made to your original payment method through Razorpay. Once approved, it typically takes 5 to 7 business days to reach your account, depending on your bank.

A note on custom names

We may decline to print a name that is offensive, unlawful, or infringes someone else's rights (see our Terms). If we can't make your order for that reason, we'll contact you and refund you in full.

Questions

Email hello@pikagoods.in. A real person will help.